Website Policies Last updated: 10/17/2025
At Mushroom Supply & Services, we’re dedicated to providing high-quality products and dependable customer care. We take pride in helping our customers grow with confidence and believe in being transparent about how we do business.
Below you’ll find our key website policies, which outline how we protect your information, handle orders, and ensure a smooth experience from start to finish.
1. Privacy Policy
We value your privacy and are committed to protecting your personal information. When you place an order, we collect only the details necessary to process your purchase, including your name, address, and email.
All payments are securely processed through Square. We do not store or have access to any credit card or payment information. Your order details (name, address, and email) are recorded in QuickBooks solely for order processing and recordkeeping purposes.
Your information is never sold or shared with third parties except as required to complete your order. By using our website, you agree to the terms outlined in this Privacy Policy.
2. Terms of Service
By accessing or purchasing from Mushroom Supply & Services, you agree to the following terms.
We reserve the right to update, modify, or discontinue any products or website features at any time.
Payment is due in full at the time of purchase. Orders are considered accepted once payment has been successfully processed.
Due to the nature of our products, we cannot guarantee the performance or results of grow kits or spawn, as success depends on each customer’s environment, handling, and care.
Mushroom Supply & Services is not liable for damages, losses, or misuse of products once they have been delivered to the customer.
Use of this website constitutes your acceptance of these terms.
3. Shipping Policy
We take great care in preparing and shipping your order. All products are packaged in insulated boxes with ice packs to help maintain quality during transit. Orders are shipped via UPS Ground, and delivery times vary depending on your location.
Detailed handling instructions are included with each shipment. Please review and follow these upon arrival to ensure the best results.
Once your package has shipped, Mushroom Supply & Services is not responsible for shipping delays, damage during transit, or issues caused by carrier handling.
4. Refund & Return Policy
Due to the perishable nature of our products, refund and return requests are handled on a case-by-case basis.
If you experience an issue with your order, please contact us within 48 hours of delivery. Include your order number, a description of the problem, and photos if applicable. We’ll review your situation and determine an appropriate resolution.
We reserve the right to decline refunds or replacements for issues resulting from improper handling or environmental conditions outside our control.
5. Disclaimer & Safety Information
Each grow kit includes detailed setup and care instructions. It is the customer’s responsibility to follow these instructions carefully to achieve successful results.
Mushroom Supply & Services is not responsible for contamination, failed growth, or other issues arising from improper use, handling, or growing conditions.
Thank You
We appreciate your trust in Mushroom Supply & Services. Our goal is to ensure that every customer receives quality products and clear communication. If you have any questions about these policies or need assistance with an order, please don’t hesitate to contact us. We’re here to help.
At Mushroom Supply & Services, we’re dedicated to providing high-quality products and dependable customer care. We take pride in helping our customers grow with confidence and believe in being transparent about how we do business.
Below you’ll find our key website policies, which outline how we protect your information, handle orders, and ensure a smooth experience from start to finish.
1. Privacy Policy
We value your privacy and are committed to protecting your personal information. When you place an order, we collect only the details necessary to process your purchase, including your name, address, and email.
All payments are securely processed through Square. We do not store or have access to any credit card or payment information. Your order details (name, address, and email) are recorded in QuickBooks solely for order processing and recordkeeping purposes.
Your information is never sold or shared with third parties except as required to complete your order. By using our website, you agree to the terms outlined in this Privacy Policy.
2. Terms of Service
By accessing or purchasing from Mushroom Supply & Services, you agree to the following terms.
We reserve the right to update, modify, or discontinue any products or website features at any time.
Payment is due in full at the time of purchase. Orders are considered accepted once payment has been successfully processed.
Due to the nature of our products, we cannot guarantee the performance or results of grow kits or spawn, as success depends on each customer’s environment, handling, and care.
Mushroom Supply & Services is not liable for damages, losses, or misuse of products once they have been delivered to the customer.
Use of this website constitutes your acceptance of these terms.
3. Shipping Policy
We take great care in preparing and shipping your order. All products are packaged in insulated boxes with ice packs to help maintain quality during transit. Orders are shipped via UPS Ground, and delivery times vary depending on your location.
Detailed handling instructions are included with each shipment. Please review and follow these upon arrival to ensure the best results.
Once your package has shipped, Mushroom Supply & Services is not responsible for shipping delays, damage during transit, or issues caused by carrier handling.
4. Refund & Return Policy
Due to the perishable nature of our products, refund and return requests are handled on a case-by-case basis.
If you experience an issue with your order, please contact us within 48 hours of delivery. Include your order number, a description of the problem, and photos if applicable. We’ll review your situation and determine an appropriate resolution.
We reserve the right to decline refunds or replacements for issues resulting from improper handling or environmental conditions outside our control.
5. Disclaimer & Safety Information
Each grow kit includes detailed setup and care instructions. It is the customer’s responsibility to follow these instructions carefully to achieve successful results.
Mushroom Supply & Services is not responsible for contamination, failed growth, or other issues arising from improper use, handling, or growing conditions.
Thank You
We appreciate your trust in Mushroom Supply & Services. Our goal is to ensure that every customer receives quality products and clear communication. If you have any questions about these policies or need assistance with an order, please don’t hesitate to contact us. We’re here to help.